Terms of Service

Interfaace is a pictogram-based communication app published by EMBBERS SOLUTIONS S.L., a limited liability company under Spanish law (Sociedad de Responsabilidad Limitada). Registered office: Polígono 1, Parcela 202, 07460 Pollença, Balearic Islands, Spain. NIF (Tax ID): B27568435. Filed with the Registro Mercantil de Palma de Mallorca, Hoja PM-106861. The app lets its users communicate through pictograms (symbolic images representing everyday concepts) and exchange messages within private conversations.

Interfaace is an educational communication tool. It is not a medical device and does not replace any therapeutic care.

Use of Interfaace is conditional upon acceptance of these Terms of Service and of the Privacy Policy. This acceptance is collected on first use of the app, after verifying that registration is carried out by an adult.

Registration is open to any adult. As the app is primarily intended to be used by children, an adult (parent, legal guardian, professional) creates the account and takes responsibility for it.

Three registration methods are available:

• Email address and password (with confirmation via a 6-digit code)
• Sign in with Apple
• Google Sign-In

The user is responsible for keeping their login credentials confidential.

The user agrees to use Interfaace in a manner consistent with its educational and communication purpose. In particular, the user must not:

• Publish or transmit any unlawful, offensive, violent, discriminatory or sexual content
• Use the service to harass, threaten or harm others
• Attempt to access other users’ accounts
• Circumvent the app’s security measures
• Use the service for unauthorised commercial purposes

Custom pictograms

Users may create custom pictograms by uploading photos (faces, objects, places). These photos remain the property of the user who uploaded them. Embbers claims no rights over this content.

Uploaded photos may be analysed automatically in order to detect any inappropriate or unlawful content. If such content is detected, it is blocked and reviewed by our team.

Catalogue pictograms

The pictograms provided in the Interfaace catalogue are the intellectual property of Embbers. They are made available for use within the app and may not be extracted, reproduced or redistributed.

Messages

Messages exchanged in conversations are private. Embbers does not access message content except in the case of a user report or a legal obligation.

Reactive moderation

Embbers reserves the right to remove any content reported as inappropriate or in breach of these terms, after review. Users have a reporting mechanism available within the app.

Proactive moderation

Images uploaded by users may be analysed automatically to detect any inappropriate or unlawful content (in particular child sexual abuse material, nudity or violence). If such content is detected, it is blocked and reviewed by our team.

Applicable measures

Depending on the severity of the breach, Embbers may:

• Remove the content concerned
• Issue a warning to the user
• Temporarily suspend the account
• Permanently delete the account

A user whose content has been subject to a moderation measure may contest that decision by contacting us at contact@embbers.com.

Reporting to authorities

If manifestly unlawful content is discovered (in particular any child sexual abuse material), Embbers is required to report it to the competent authorities in accordance with the law. For users residing in the United States, Embbers cooperates with the National Center for Missing & Exploited Children (NCMEC).

The Interfaace app, its source code, its design, its catalogue pictograms and all of its elements are protected by intellectual property law. Any unauthorised reproduction, modification or distribution is prohibited.

Interfaace is provided “as is”. Embbers does not guarantee uninterrupted or error-free operation. Embbers cannot be held liable for:

• The consequences of using or being unable to use the service
• Data loss due to force majeure
• Content generated by users

The user may delete their account at any time from the app settings. Deletion results in:

• Erasure of all personal data (profile, preferences, uploaded photos)
• Removal of images stored on our servers
• Anonymisation of the account in shared conversations

The details of deletion are described in the Privacy Policy.

Embbers reserves the right to modify these terms. Users will be informed of any substantial change through an in-app notification. Continued use of the service after notification constitutes acceptance of the new terms.

These terms are governed by Spanish law. Any dispute relating to their interpretation or performance will be brought before the competent courts of Palma de Mallorca, Spain. For consumers residing in the European Union, the mandatory consumer-protection provisions of their country of residence remain applicable, and they retain the right to bring proceedings before the courts of that country.

Schools, teachers or education professionals wishing to use Interfaace with their pupils must first enter into a data processing agreement with Embbers. This agreement defines the respective responsibilities regarding the protection of pupils’ data, in accordance with applicable regulations (in particular FERPA in the United States and the GDPR in the European Union).

For any request, contact us at: contact@embbers.com

Available plans

Interfaace offers several tiers of access:

• Discovery: free, basic features.
• Plus: monthly or annual subscription (annual rate reduced).
• Family: monthly or annual subscription, up to 5 members sharing the same subscription (household, relatives, support team).
• Pro: for schools and professionals, on quote.

Exact prices, inclusive of taxes, are shown in the app before any purchase. Prices may vary by region according to App Store policy.

Purchase through the App Store

The Discovery, Plus and Family subscriptions are sold through Apple’s in-app purchase system (StoreKit). On that basis, Apple Distribution International Ltd acts as distributor: the payment transaction is concluded between the user and Apple, under the Apple Media Services Terms. Embbers provides the corresponding service and has no access to the user’s banking details. Free promotional access may also be granted via codes (gift, partnership, professional use), without an App Store transaction.

Automatic renewal

Paid subscriptions renew automatically at the end of each period (monthly or annual), until cancelled by the user. The Apple account is charged within the 24 hours preceding the end of the current period.

Cancellation

The user can cancel their subscription at any time from their Apple account settings. To avoid renewal, cancellation must occur at least 24 hours before the renewal date, as Apple charges the account within the 24 hours preceding the end of the current period. Cancellation takes effect at the end of the paid period; no prorated refund is owed. The app provides direct access to the App Store subscriptions management page.

Right of withdrawal

In accordance with Article 16 of Directive (EU) 2011/83 on consumer rights, by activating the subscription the user expressly consents to the immediate provision of the service and acknowledges that they thereby lose their 14-day right of withdrawal. Any refund requests are handled by Apple under its own policy, accessible from the user’s Apple account.

Price changes

Any price change is notified to the user through the app and through Apple. The user may cancel their subscription before the new price takes effect if they do not wish to accept it.

Consequences of cancellation

At the end of a paid subscription, the user’s account remains active and automatically reverts to the free Discovery plan. Custom pictograms and conversations created during the paid period remain accessible and usable. However, as long as their number exceeds the limits of the Discovery plan, the creation of new items is suspended until the user is again within those limits or subscribes again to a paid plan.

Pro plan (institutions)

The Pro plan is intended for schools, education or health professionals. It is contracted outside the App Store, under a service agreement concluded directly with EMBBERS SOLUTIONS S.L. on terms and pricing negotiated on a case-by-case basis. See also the “Use in educational settings” section; requests to contact@embbers.com.

For any question regarding these terms:

• Email: contact@embbers.com
• Publisher: EMBBERS SOLUTIONS S.L. - Pollença, Spain